RETURN POLICY
Your item must be in original packaging with attached receipt or proof of purchase. Any used, damaged or altered items, or anything that Pat’s considers questionable will not be accepted and will be returned to the customer. If your return is approved, we will refund to your original payment method. Please pack your return carefully - we are not responsible for damages or loss of returned shipments. We recommend that you ship with a service that provides tracking and insurance. You will be responsible for paying your own shipping cost for returning your item. Shipping cost is non-refundable. Sale items are final sale and do not qualify for returns, refunds or exchanges.
Please note that earrings are non-returnable for hygiene reasons. This does not affect your statutory rights.
TERMS OF SERVICE
Our online shop operates and ships globally. If you have any special requirements regarding shipping, please contact us separately.
Please be advised that you are responsible for any customs fees or taxes imposed by your country.
PRODUCT SAFETY INFORMATION
At Pats, we prioritize the safety and satisfaction of our customers.
Materials Used: Our jewelry is crafted using high-quality materials and designed to comply with EU regulations, including restrictions on harmful substances such as nickel, lead, and cadmium.
Allergen Notice: At Pats, we take great care in selecting materials that are as allergy-friendly as possible to create our beautiful jewlery. However, due to the variety of sensitivities and the unique nature of each individual's skin, we cannot guarantee that all our products are completely allergen-free. If you have specific allergies or sensitivities, we encourage you to exercise caution when making a purchase. Should you have any concerns, please don’t hesitate to reach out to us directly for more information.
Contact Information: For any questions or concerns regarding product safety, please contact us at pats@patspats.com.
Warning: Some items contain small parts and are not suitable for children under 14 years old due to the risk of choking.
Our jewelry is handcrafted and designed with care. To maintain its beauty, avoid exposure to water, chemicals, or rough handling. Please note that broken jewelry may pose a risk of sharp edges. Each piece of jewelry is uniquely crafted and marked to ensure traceability. Should you have any issues, please contact us with your product details for assistance.
PRIVACY POLICY
For us to provide you with the best online shopping experience possible, we (Pat's Jewelry) collect some of your personal information. It allows us to process your orders effectively, send you relevant information and in the unusual case of an issue, it means we can deal with everything more effectively.
We are committed to safeguarding the privacy of our customers and users whilst providing the highest possible quality of service. When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1998, the EU General Data Protection Regulation (2016/679) and the UK Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation), we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal data which we collect from you. This privacy policy explains how we collect, store and process any personal data we collect from you or you provide to us.
THE INFORMATION WE COLLECT AND HOW WE USE IT
In order to fulfill your transaction, we need to know certain personal information at the point of order in the checkout area of our website. The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as Do not mail, or Do not email; Products purchased from us in the past including their cost; Telephone number if offered to us (this will only be used for matters relating to your order); email address if offered. Credit card details are encrypted after data entry and are not stored on our systems once used. We do not collect any Special Category Data (sensitive data) such as race, religion, biometrics or health data.
It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff. We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below.
- Direct Marketing
- Understanding our customers wishes and shopping preferences
- Improving our service and our products
WE COLLECT YOUR PERSONAL DATA FOR THE NEWSLETTER AND EMAIL MARKETING WHEN YOU:
- Sign up to the newsletter with your email address on the homepage of our website
- Fill in the form on the ‘email sign up’ page on our website
- Enter a competition that we are running and opt-in to receive email marketing when you enter
- When you first sign up for emails we will send you a welcome email to make sure you want to receive emails from us. You can opt out of email marketing at any time by clicking the unsubscribe link at the bottom of any email.